[X] My Assistant

[dvandorn]

Anyone else here having any problems with Spacecraft Films lately?

I had ordered the Apollo 15 set last summer, and I got it in five days. I was very happy with it. I got the 15 set first, I think, because 15 was the flight I didn't audio-tape at the time of the flight, and I wanted to be able to re-live the EVAs as I hadn't been able to do with the other J missions.

So, on January 15, I decided to order what I've been wanting all along -- the Apollo 16 set. I had little extra cash after Xmas from bonuses and such, and decided I could afford the set for 16, which was my favorite of all of the Apollo flights.

Two weeks after I ordered, no DVDs had arrived. I wrote to Spacecraft Films, asked what was going on, and was told that the set was out of stock (even though there was no mention of this on the website). I was told it would be another four weeks, and the note suggested I might want to take a refund.

I didn't want a refund, I wanted the set, so I said no, four weeks is OK, please send me the set.

Now, four more weeks have passed. I checked the website just about a week or so ago, it said nothing about out-of-stock, so I figured it had to be ready soon. But when the four weeks (plus) had passed, I wrote them again.

They said it would be *another* four weeks, and again more strongly suggested I take a refund.

I wrote back saying I REALLY wanted the set, and was at a loss to understand what the problem was. I also suggested they note this on the website, since for nearly two months, they were out of stock on something and there was no mention of that on the website. I told them I was irritated, but that I really wanted the set.

The reply from that, this morning, was "Why don't I just apply a refund -- we don't want you to be irritated."

These people just don't seem to want to sell me the set.

I am still irritated. I feel that if the item was going to be out of stock significantly longer than what they told me, they had a certain responsibility to let me know that, and not just add another four weeks to the supposed delivery date every time I asked about it.

Now I'm doing the LAST thing I wanted to do, here -- taking a refund and NOT getting my Apollo 16 set.

Now I'm more irritated than ever, and I want to know if I should bother even trying to order from Spacecraft Films ever again? Or if any of y'all should, either?

-the other Doug